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Privacy Policy

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

This short outline included important aspects of our privacy policy To review our entire privacy policy, email us at the address on our home page.

Government Disclosure

These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners.

For information directly from HUD/FHA, visit https://www.hud.gov/hudclips

For information directly from the VA, visit https://www.benefits.va.gov/homeloans/index.asp

For information directly from the USDA, visit
https://www.rd.usda.gov/programs-services/single-family-housing-guaranteed-loan-program

Customer Complaint Policy

It is the policy of our company to respond to customer complaints, disputes and issues immediately,
to take each complaint seriously, to investigate each complaint however small it is- immediately and
to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log The complaint is
sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the
Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily
access them and use them to provide better customer service Reports on complaints are reviewed
during the Customer Complaint Officer’s meetings with our Board. We are focused on providing
financial products and services to all customers in compliance with all Federal and State regulatory
policies including but not limited to consumer protection, fair lending and civil rights laws. For more
information, contact us at the number on the Home Page

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