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Dear TC,

I wanted to take a minute to apologize for taking you and your service for granted. I am so used to your knowledge, skill, service and communications that I forgot how bad the other lenders are. In the past few weeks I have had to deal with a variety of issues, from not being able to reach a loan officer, reaching them and they don’t know the answer (“my processor would know that”), not properly pre-qualifying the buyer and then they can’t get financing, extra long time frames to process the loan causing delays in closing, and more. I have none of these issues when working with you.

So, I just wanted to let you know again that I GREATLY appreciate what you do for my buyers and will not take your service for granted any more. I know that when my buyers work with you they are properly qualified, the loan will close on time, and that my buyers and I can reach you and get answers to any questions we may have, as can the other agent involved in the transaction. Your expertise and customer service are the gold standard.

THANK YOU!
Sherri Beno

Sherri Beno
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